Refund Policy

Refund Policy

At Gyne.pk, we strive to provide a fair, transparent, and patient-focused experience. This Refund Policy explains when a refund may be requested, how refund requests are reviewed, and the expected processing time.

By using Gyne.pk and making a payment for any service, you agree to this Refund Policy.

1. Refund Eligibility

Refund requests may be considered in circumstances including, but not limited to:

• Duplicate or accidental payments.
• A payment successfully received but the consultation could not be provided due to a verified technical issue on the Gyne.pk platform.
• Cancellation by Gyne.pk before the consultation begins.
• Any other situation that Gyne.pk determines, in its reasonable discretion, qualifies for a refund.

Each request is reviewed individually to ensure fairness to both patients and healthcare professionals.

2. Non-Refundable Situations

Unless otherwise required by applicable law, refunds will generally not be available where:

• The online consultation has already been completed.
• Medical advice has already been provided.
• A digitally signed prescription or treatment advice has been issued.
• The patient voluntarily leaves the consultation after it has started.
• The patient provides incorrect contact information or becomes unavailable for the consultation.
• The patient is dissatisfied with a medical opinion alone, where the consultation was properly provided.
• Delay results from the patient's internet connection, device, or other circumstances outside the reasonable control of Gyne.pk.

3. Refund Request Time Limit

To be eligible for review, all refund requests must be submitted within 72 hours of the original payment or consultation, whichever occurs first.

Requests received after 72 hours may not be considered, except where required by applicable law or in exceptional circumstances determined by Gyne.pk.

4. Refund Review

Every refund request is reviewed by our support team. We may request additional information, including payment details, order information, screenshots, or other documents necessary to verify the request.

Submitting a refund request does not automatically guarantee that a refund will be approved.

5. Refund Processing

Once a refund request has been approved, Gyne.pk aims to process the refund within 24 hours.

However, the time required for the refunded amount to appear in your bank account, card, mobile wallet, or payment method depends on the policies and processing times of the relevant financial institution or payment service provider, which are outside Gyne.pk's control.

6. Payment Method

Approved refunds will generally be issued through the same payment method used for the original transaction unless otherwise required by law or agreed by Gyne.pk.

Cash refunds may not be available where payment was made electronically.

7. Fraud Prevention

Gyne.pk reserves the right to refuse refund requests where there is evidence of:

• Fraud or attempted fraud.
• Chargeback abuse.
• False claims.
• Misuse of the platform.
• Violation of our Terms & Conditions.

Where appropriate, Gyne.pk may take additional action to protect the integrity of its services.

8. Technical Issues

If a consultation cannot be completed because of a verified technical issue attributable to Gyne.pk, we may, at our discretion:

• Reschedule the consultation,
• Provide another consultation with a healthcare professional, or
• Issue a full or partial refund where appropriate.

9. Prescription Fees

Where medical advice has been provided or a prescription has already been issued following a completed consultation, consultation fees are generally non-refundable, even if the prescribed medicines are unavailable at a pharmacy or the patient chooses not to use them.

10. Refund Disputes

If you believe your refund request has not been handled correctly, or if there is any delay in receiving an approved refund, please contact us with your payment details and consultation information.

For refund disputes or delayed refunds, please email:

gynepakistan@gmail.com or ceo.docto@gmail.com

We aim to investigate all genuine refund concerns promptly and respond as soon as reasonably possible.

11. Policy Updates

Gyne.pk may revise this Refund Policy from time to time to reflect operational improvements, legal requirements, or changes to our services. The updated version will be published on this page with a revised Effective Date.

Our Refund Commitment